To fully utilize my skills in organization, customer service, technology and communications to create solutions to maximize the success of my clients.
Qualifications & Skills
Keyboard 50-80 words per minute (est.), 10-key experience, proficient with most commercially available office programs, working knowledge of the Adobe Acrobat Pro, extended knowledge of Microsoft operating systems and programs. Knowledge of several programming languages including JAVA, PYTHON, C++, SQL, and HTML, and extensive customer service and leadership experience. Multiple years of experience with photo, video, and audio editing software packages including Photoshop, GIMP, Audacity, Audition, After Effects, Inkscape, and Premier. Intermediate CAD and Beginner CAM experience in Fusion360.
Work Experience
January 2023 to Present
Airco Mechanical LTD.
Round Rock, TX
Accounts Payable Data Entry Specialist
Job Duties
Routing of incoming invoices to the apropriate account manager. Respond to requests from vendors regarding payment and tax status. Reconciliation of permit accounts with multiple cities. Reconciliation of Corporate Credit Card, Employee Reimbursement, and Corporate Cellular accounts. Review of purchase orders for accuracy. Entry of compiled invoice batches into SAGE100.
August 2021 through October 2022
Healthcare Outsourcing Network
Remote, Denver, CO
Patient Financial Services Associate
Job Duties
Customer service, routing of requests from patients to appropriate hospital or professional service offices supporting multiple hospital groups. Assisting patients in making payments, setting payment arrangements, and filing for financial aid. Assisted patients with understanding and, where appropriate, contesting coding of laboratory, physician, and hospital services.
November 2014 through February 2021
Best Buy Co., Inc.
Pflugerville, TX, Austin, TX, Springfield, IL
Home Theater/Appliances/Gaming & Entertainment/Mobile/Geek Squad/Digital Imaging/Computing/Customer Service/Logistics/ Sales Team Leader
Job Duties
Customer service, sales, register work/cash handling, order management via Order Manage, department maintenance, display set up and troubleshooting. Activating cellular enabled devices and troubleshooting mobile account issues. Assist in locating, shipping and loading of customer online orders. Responsible for in the moment coaching on daily sales, cascading information on SOP changes and assigning daily tasks. Required to maintain knowledge certification across multiple product lines and service offerings. Certified to perform Geek Squad repairs and general functionality checks. Additionally, responsible for maintaining departmental look and feel and validating correct pricing. Sony Master and Magnolia certified. Two-time Million Dollar sales writer.
July 2008 through April 2014
Palmetto GBA, LLC.
Columbia, SC, Springfield, IL
Accounting Clerk II
Job Duties
Check validation of multiple Medicare lines of business. Process and account for duplicate checks and excess check stock. Processing manual checks for special payments to providers. Recreation and processing of documentation and checks returned for various reasons. Extracting and analyzing data from the Healthcare Integrated General Ledger Accounting System (HIGLAS). Utilizes Medicare standard systems including FISS and MCS. Processing requests for special handling of checks. Implemented a cost saving process improvements and was assigned to prepare a monthly postage and budget reports. Developed and facilitated trainings related to the J11 Contract transition and the use of Microsoft Access. Developed Training materials for the entire division related to several process improvements and innovations. Designed standardized email forms in both Microsoft Infopath and Adobe Live Cycle for use with Microsoft Outlook. Redesigned and maintained multiple Access and SQL databases to support the daily processes for multiple teams.
August 2007 through May 2008
Kelly Services Inc.
Columbia, SC
General Medicare Customer Service Representative/Medicare Benefits Specialist
Job Duties
General Medicare customer service including drug plan enrollment and handling of protected health information. Provide scripted answers via the Next Generation Desktop. Medicare customer service including prescription drug plan and Medicare Advantage plan enrollment/disenrollment and handling of protected health information. Also responsible for Medigap Policy, Hospital, Nursing Home, Dialysis Facility and Home Health comparisons, as well as providing scripted answers via the Next Generation Desktop
September 2006 through May 2007
Niemann Foods, Inc
Springfield, IL
Cub Foods/County Market Deli Clerk
Job Duties
Customer service, register work/cash handling, department maintenance, display set up and food preparation including slicing meats and cheeses, preparing hot sides, and frying chicken. Taking orders for and creating custom meat, cheese, vegetable, and fruit trays. Preparing fresh deli made take and bake pizza.
July 2006 through September 2006
Express Services, Inc.
Springfield, IL
Temporary Employment Associate
Job Duties
Placed as a materials handler preparing softcover books to be rebound into library grade hardcovers. Also placed as a customer service/sales associate for an agricultural products supplier.
October 2001 through February 2006
Sears, Roebuck and Co.
Springfield, IL
Sales Associate
Job Duties
Customer service, sales, register work/cash handling, paint mixing, hand tool refurbishment, gaming, department maintenance, display set up and troubleshooting. Assist in locating, and loading of customer orders.
Education
Ashford University
Attended from September 2018 through December 2019
San Diego, CA (Online)
Major: Information Services
Lincoln Land Community College
Attended from August 2005 through May 2006
Springfield, IL
Major: Computer Science
Pawnee Jr./Sr. High School
Attended from August 1992 through May 2005
Pawnee, IL
Graduated as part of the Class of 2005 Awarded the Prairie State Achievement Award in Science and Social Studies
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